Process Communication

The Process Communication Model® (PCM) is the non-clinical communication and management methodology derived from Dr. Kahler's research. PCM can be used in every aspect of one's life, in every personal and business interaction.

At the core of PCM training is learning to identify another person's primary, or "Base" personality type, primarily through the language that he or she uses, and the unique communication styles, psychological needs, behaviors and other characteristics of each of the six personality types. With this knowledge, PCM can be used:

to engender a feeling of connection and rapport in others;
to identify the most effective style of communicating with someone - the specific words, tones, gestures, postures and facial expressions that are most likely to result in a productive interaction;
to ascertain a person's primary psychological needs and motivations and to use that knowledge to predict and influence his or her actions and decisions;
to understand the genesis of distress and how to avoid situations and behaviors that are likely to lead to it;
to recognize the speech patterns and behaviors that signal impending distress;
to predict and identify a person's distress behaviors; and
to implement targeted distress intervention tactics.

PCM training and consulting services are provided exclusively through a network of authorized trainers who have been trained, evaluated and certified by a PCM Master Trainer. Each Master Trainer has studied with Dr. Kahler to ensure that a uniform standard of competence is maintained among all PCM trainers worldwide. Certified PCM trainers are the only non-clinicians with the ability to administer the Personality Pattern Inventory and to obtain the profiles and seminars based on its output. For a list of the seminars and profiles available from PCM trainers, please see our Profiles & Seminars page.

You can visit our U.S. Trainers page for a list of all KCI certified trainers in the United States.

Outside of the United States, KCI has established a network of organizations and certified trainers to provide PCM consulting and training to persons and businesses within their geographies. Please visit our International PCM Associates page if you are located in Australia, Japan, Europe, Morocco, New Zealand or Tunisia. Please contact either one of our Independent PCM Certified Trainers or us directly for services outside the U.S. or one of these listed geographies.

A number of specialized applications and unique training materials have been developed to target PCM training and consulting to the particular needs and operations of certain professions and organizations. We have granted the trainers who worked with us in creating these applications and materials the exclusive rights to use them for PCM training. In each case, they are singularly qualified and trained to serve the needs of these clients. If your organization falls within one of these special areas and you wish to arrange for PCM training or consulting, or if you are a PCM trainer with an opportunity with one of these professions or organizations, please contact the trainer identified below. These are:

Professions:

Education: Dr. Judith Pauley and Joseph Pauley of Kahler Communications Washington, DC
Law: Robert Wert of Exaudian Consulting, Inc.
Spiritual/Religion: Dr. Robert Maris of Transpersonal Technologies.

Organizations:

The Boys & Girls Clubs of America: Pam and Don Reed of Kahler Communication Atlanta

For more information on becoming a certified PCM trainer, contact KCI at (501) 372-3765 or by email at info@kahlercommunications.com.